About us

Wellocks, is one of the leading UK fresh food distributors using the finest ingredients we support chefs with quality ingredients.  We offer pre prepared veg items to our customers which is an integral part of our service.

We’re proud to be part of the William Jackson Food Group, a dedicated family-owned food business which started in 1851. Our sister businesses are Abel & Cole, Jacksons Bakery and Belazu. Family values and the commitment which comes with such a long-standing business are rooted in our culture here at Wellocks.

We are looking for a Custmer Service Administrator to provide excellent customer service to both our restaurant customers. You will be working in a fast-paced environment, whilst still maintaining a professional and friendly approach.

Responsibilities:

• Answers customer support messages via telephone or emails, promptly to enhance the customer service experience.
• Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports
• Keeps sensitive information and financial records private and confidential
• Works to maintain best practices for efficient communication with customers
• Knowledge of updated company rules and policies to address issues such as returns, poor quality products, wrong, missing and delayed delivery to inform customers
• Address costumer questions about new products, services, promotions on sales
• Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
• Willing to learn from management to properly apply company policy to customer solutions
• Contributes to bottom lines sales by increasing customer satisfaction
• To carry out other roles within the department as and when needed

The successful candidate will be:

• Methodical with excellent organisational skills
• Strong attention to detail & ability to produce high quality & high accuracy work
• Able to work well under pressure and to demanding deadlines
• Ability to work under minimal guidance and supervision
• Excellent verbal and written communication skills
• IT literate and proficient with using Excel
• Flexible and professional approach
• A team player with a strong ‘can do’ attitude 

Thanks for reading our job advert. We do our very best to bring to life what it's like working as part of our team. Diverse teams really are the best teams. We want everyone to feel they can be themselves at work and develop their talents to the full. All colleagues are expected to take personal responsibility for keeping our workplace free from discrimination, harassment, and bullying - a place where everyone is treated fairly and respectfully. We also know that sometimes some candidates may be put off applying for a job unless they think they can tick every box. If you are really excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet... go on... why not give it a whirl? Good luck!

Contact information

Rachael Dickinson