We are looking for an IT Systems Engineer to join the team in Greenford, Greater London who will be responsible for designing, implementing, and maintaining the organization’s IT infrastructure. This includes managing servers, networks, and storage systems to ensure optimal performance and security. The role will also involve monitoring system performance, conducting regular backups, and ensuring disaster recovery plans are in place.  

Key Responsibilities of an IT Systems Engineer:

• Design, Implement, and Maintain IT Infrastructure: Manage servers, networks, and storage systems to ensure optimal performance and security.
• 3rd Line Technical Support: Provide face-to-face, email, and phone support to colleagues.
• System Performance Monitoring: Continuously monitor and troubleshoot system performance issues.
• Security Measures: Implement and maintain robust security measures to protect data and systems.
• Collaboration: Work with other IT professionals and departments to support business objectives.
• Virtualization Management: Manage and maintain virtualization environments (e.g., VMware, Hyper-V, Azure).
• System Updates and Backups: Perform regular system updates, patches, and backups.
• Documentation: Develop and maintain documentation for system configurations, processes, and procedures.
• End-User Support and Training: Provide technical support and training to end-users.
• On-Call Rota: Participate in an on-call rota for out-of-hours support and cover support roles at other subsidiaries during sickness and holidays.

Knowledge, Skills, and Experience:

• Analytical Skills: Strong ability to identify issues and develop effective solutions.
• Technical Proficiency: Expertise in TCP/IP, DNS, DHCP, VPN, firewalls, and routing.
• Cloud Technologies: Experience with AWS, Azure, and Google Cloud.
• Virtualization: Hands-on experience with VMware, Hyper-V, or other virtualization technologies.
• Database Knowledge: Understanding of SQL and NoSQL database technologies.
• System Design: Experience in designing and architecting IT systems for optimal performance and scalability.
• Troubleshooting: Skilled in diagnosing and resolving hardware, software, and network issues.
• Security Implementation: Proven experience in implementing and managing security measures.
• Backup and Recovery: Establishing and maintaining backup and disaster recovery processes.
• Communication: Ability to clearly communicate technical information to non-technical stakeholders.
• Teamwork: Work effectively within a team to achieve common goals.
• Project Management: Experience in managing projects, including planning, execution, monitoring, and delivery.

What’s in it for you:

• 33 days holiday, pro-rata (including bank holidays and more for long service)
• Competitive stakeholder pension programme
• Annual profit share bonus scheme
• Discount on the food group’s range of products
• Employee Assistance Programme
• Paid for volunteering days
• A range of other benefits including Cycle to Work Scheme and Shopping discounts

About us

William Jackson Food Group is a dedicated family-owned food business which started in 1851. Today our Group has five fantastic food businesses – Abel & Cole, Belazu, Wellocks, Jackson’s Bakery and Lottie Shaws, which make and deliver some really fab food. We have dedicated family shareholders who take a long-term view on the way we do business, value our people, work with customers and suppliers, and look after the environment. Family values and commitment to our people, which comes with such a long-standing business, are deep rooted in our culture, read more about us in the Sunday Times Best Places to Work 2024.

Thanks for reading our job advert. We do our very best to bring to life what it's like working as part of our team. Diverse teams really are the best teams. We want everyone to feel they can be themselves at work and develop their talents to the full. All colleagues are expected to take personal responsibility for keeping our workplace free from discrimination, harassment, and bullying - a place where everyone is treated fairly and respectfully. We also know that sometimes some candidates may be put off applying for a job unless they think they can tick every box. If you are really excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet... go on... why not give it a whirl? Good luck!

Contact information

Emmanuel Enekwechi