IT Systems Engineer – Hull In this exciting role you will be part of our in-house technology team working within the existing IT operations support team to cover the day-to-day infrastructure and support needs of several businesses which are part of the William Jackson Food Group.

This is a varied hands-on IT Systems Engineer role where you will be involved in the daily operational support of all things infrastructure and an escalation point for the support team, you will also be running and contributing to support and infrastructure related projects as we strive to ensure to provide robust and reliable services. Reporting directly to the IT Service and Operations Manager, you will be responsible for day-to-day maintenance and configuration of infrastructure and applications spanning multiple locations, ensuring that reliability and uptime of these services are maintained.

In addition to this you will have a good understanding of the Microsoft stack and to be an escalation point for the support team to aid them with resolution of issues within a timely manner. There will also be several IT projects ongoing at any given time as we look to improve services that are provided to our businesses, in turn this will require infrastructure expertise and input to many of these and you will be a key player to the success of these projects.

This is an excellent opportunity for someone with proven previous experience in an infrastructure-based role with excellent customer service skills and has a genuine interest in technology, as well as looking for an environment that allows for development and growth. Due to the nature of the role, you will be part of a paid “out of hours” support structure.

IT Systems Engineer Key Responsibilities:

• Ensuring uptime and maintenance of all IT systems and infrastructure across multiple sites and subsidiaries within the group.
• Deploying and maintaining current line of business applications.
• Understanding and adhering to change management processes and IT best practises.
• Taking ownership of varying different technical issues and acting on these to resolve them as quickly and efficiently as possible.
• Install, maintain and support hardware, both office and manufacturing-based equipment.
• Working as part of the IT Operations Support Team to provide 1^st and 2^nd line support to a diverse group of several hundred users across multiple sites within the UK, providing support in both person and remotely.
• Assisting other teams within both the technology team and other departments to deploy various solutions and systems.
• Liaising with suppliers and third parties for a range of applications and hardware.

IT Systems Engineer Skills and Experience:

• Previous experience within a technical infrastructure role.
• Excellent communication and customer service skills.
• Good understanding of VMWare/Virtualised environments
• Experience with cloud platforms and environments (Azure/AWS)
• Good understanding of networks, both LAN and WAN. 
• Experience with M365 suite.
• Hardware and application support.
• It would be good if you have:-
  • SQL knowledge.
  • ERP/D365 experience.

You will need to be able to work on your own initiative, whilst delivering to the given time frames, be able to work as part of a team, and be able to work in a fast-paced environment where you may need to react to the changing requirements quickly. This role will be primarily based at one of our sites in Hull, East Yorkshire with a heavy on-site presence required, there may also be some ad-hoc UK travel required so a full UK driving licence would be great.  We are a food business so it would be great if you have worked in this type of environment before.

Today our Group has five fantastic food businesses – Abel & Cole, Belazu, Wellocks, MyFresh and Jackson’s Bakery, which make and deliver some really fab food.

The William Jackson Food Group is a family business with a 170-year history in the food industry. We have dedicated family shareholders who take a long-term view on the way we do business, value our people, work with customers and suppliers, and look after the environment.

Aside from the 33 days holiday a year, we have an Employee Benefit Trust, which is supported by family shareholders keen to ensure we support our colleagues as much as possible with a number of benefits including:

•      Employee support services available, should you need any independent financial or wellbeing advice.

•      Financial awards for colleagues, or their dependents, who play a team sport

•      Financial awards for colleagues who have children at university

•      Appreciation awards to encourage colleagues to value each other’s work

•      Various events with opportunities to meet colleagues from the Group’s other businesses

Contact information

Ellie Akam