IT Infrastructure Engineer (WJFRP81665)




Job Location
- United Kingdom -- England -- East Midlands -- Northamptonshire -- Corby

Job Type

05 October 2021

Closing date
25 Oct 2021 12:00

IT Infrastructure Engineer based in Corby, Northamptonshire, with travel to a second site in Bedfordshire.  You will be part of our in-house technology team working within the existing IT operations support team to cover the day-to-day infrastructure and support needs of several businesses which are part of the William Jackson Food Group.

This is a varied hands-on role where you will be involved in the daily operational support of all things infrastructure and an escalation point for the support team, you will also be running and contributing to support and infrastructure related projects as we strive to ensure to provide robust and reliable services. Reporting directly to the IT Service and Operations Manager, you will be responsible for day-to-day maintenance and configuration of infrastructure and applications spanning multiple locations, ensuring that reliability and uptime of these services are maintained.

In addition to this you will have a good understanding of the Microsoft stack and to be an escalation point for the support team to aid them with resolution of issues within a timely manner. There will also be several IT projects ongoing at any given time as we look to improve services that are provided to our businesses, in turn this will require infrastructure knowledge and input to many of these and you will be a key player to the success of these projects.

This is an excellent opportunity for someone with proven previous experience in an infrastructure-based role with excellent customer service skills and has a genuine interest in technology, as well as looking for an environment that allows for development and growth.

IT Infrastructure Engineer key responsibilities…

  • Ensuring uptime and maintenance of all IT systems and infrastructure across multiple sites and subsidiaries within the group.
  • Deploying and maintaining current line of business applications.
  • Understanding and adhering to change management processes and IT best practises.
  • Taking ownership of varying different technical issues and acting on these to resolve them as quickly and efficiently as possible.
  • Install, maintain and support hardware, both office and manufacturing-based equipment.
  • Working as part of the IT Operations Support Team to provide 1st and 2nd line support to a diverse group of several hundred users across multiple sites within the UK, providing support in both person and remotely.
  • Assisting other teams within both the technology team and other departments to deploy various solutions and systems.
  • Liaising with suppliers and third parties for a range of applications and hardware.

IT Infrastructure Engineer skills and experience…

  • Previous experience within a technical role.
  • Excellent communication and customer service skills.
  • Good understanding of VMWare/Virtualised environments
  • Experience with cloud platforms and environments (Azure/AWS)
  • Good understanding of networks, both LAN and WAN. 
  • Experience with M365 suite.
  • Hardware and application support.
  • Desirable to have SQL knowledge.
  • Desirable to have ERP/D365 experience.
  • Must have a full UK driving licence as travel to a nearby site will be needed
  • Desirable to have experience in FMCG or food manufacturing.

You will need to be able to work on your own initiative, whilst delivering to the given time frames, be able to work as part of a team, and be able to work in a fast-paced environment where you may need to react to the changing requirements quickly. This role will be primarily based at one of our sites in Corby, Northamptonshire, with on-site presence required, there may also be some ad-hoc UK travel required.  You will also be part of a paid out of hours support structure.

Contact information

Angela Marshall